May we help you with an answer?
Please find here the answers of our most frequently aksed questions (FAQ). If you’ll not find the right answer of your own personal question do not hesitate to get in touch with us.
Order
Can I change my order after I submit it?
After you have placed your order it’s unfortunately not possible to change the order.
Can I cancel my already placed order with you?
A Cancellation is not possible after you have submit the order to us. Please contact our customer care center to find a solution.
Payment
How can I pay?
We offer the most common payments to make the visit more comfortable for you. We are always looking to offer more different ways for you to pay. Actually we offer PayPal, Visa, MasterCard, Amex and Bank Transfer.
Do you protect my data of payment?
All important data are protected with a common SSL encrytation and the servers are located in switzerland.
Shipping
In which countries do you ship?
We offer worldwide shipping.
The shipping rates can depend of the destination.
How long takes the delivery?
We try to always have enough stocks to send your ordered items as fast as possible! It can happen that items are out of stock. In this cases we will kindly inform you and order immediately the product from our supplier. Further do we have some small brands as our partners wo send the products directly to you.
My delivery is incomplete. What do I have to do?
We apologise the inconvenience of this situation and kindly aks you to contact our customer care center to find a good solution for you.
The parcel arrived with a damage.
Thats not how your shipping partner should take care of the goods. Please contact our customer care center to find a solution for you.
Return
Return of products
Our aim is to present the items as precise as possible to avoid any inconvenience. If there is any reason of a return, you have the right to send the items back to us within 7 days. They have to be unworn, originally packed and without any damage. The return is for free! Please contact our service center to organise your return.
When do I get my paid amount back?
As soon as we get the goods returned and we controlled them we will send the money back on the same payment way you paid.