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Please find here the answers of our most frequently aksed questions (FAQ). If you’ll not find the right answer of your own personal question do not hesitate to get in touch with us.
Please find here the answers of our most frequently aksed questions (FAQ). If you’ll not find the right answer of your own personal question do not hesitate to get in touch with us.
After you have placed your order it’s unfortunately not possible to change the order.
A Cancellation is not possible after you have submit the order to us. Please contact our customer care center to find a solution.
We offer the most common payments to make the visit more comfortable for you. We are always looking to offer more different ways for you to pay. Actually we offer PayPal, Visa, MasterCard, Amex and Bank Transfer.
All important data are protected with a common SSL encrytation and the servers are located in switzerland.
We offer worldwide shipping.
The shipping rates can depend of the destination.
We try to always have enough stocks to send your ordered items as fast as possible! It can happen that items are out of stock. In this cases we will kindly inform you and order immediately the product from our supplier. Further do we have some small brands as our partners wo send the products directly to you.
We apologise the inconvenience of this situation and kindly aks you to contact our customer care center to find a good solution for you.
Thats not how your shipping partner should take care of the goods. Please contact our customer care center to find a solution for you.
Our aim is to present the items as precise as possible to avoid any inconvenience. If there is any reason of a return, you have the right to send the items back to us within 7 days. They have to be unworn, originally packed and without any damage. The return is for free! Please contact our service center to organise your return.
As soon as we get the goods returned and we controlled them we will send the money back on the same payment way you paid.